Our goal is to ensure complete satisfaction. If you are not completely satisfied with your purchase please follow these simple steps to ensure a proper exchange or return. 

 

• Returns postmarked within 15 days of the ship date MUST include the packing slip and are in new condition with the tags attached to receive a full refund—NO REFUNDS AFTER 15 DAYS.  Shipping and Handling fees are Non-Refundable, including all refused and unaccepted packages. All returns must be sent with prepaid postage; We do not accept C.O.D's. We recommend using a traceable method to ship back your return and keeping the tracking number on hand until your return is fully processed. CXS Fashion Group is not responsible for lost or stolen shipments.

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• SAMPLE SALE ITEMS: Unfortunately with samples, we are not able to return them. Please be sure the size you get is correct and if you need more information about the item please contact us and we will send you as much information as possible.

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• DAMAGED/DEFECTIVE:  Items may be returned for a full refund or an exchange may be provided (if the item is still available) the replacement item will ship at no additional cost to you.  Please check merchandise immediately and email us within 2 business days from the delivered date if the item is damaged or defective cxsfashiongrouppurchases@gmail.com.

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• Complete the return form: Included with your purchase is the return packing slip. The cost of returning the shipment is the responsibility of the purchaser. For your convenience, a pre-printed address label has been provided. We regret that we are unable to refund your original shipping charges unless the shipment was a result of our error. Please make sure you include the return packing slip and also include your order number on the slip.

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• ALL SALE MERCHANDISE IS FINAL SALE NO RETURNS or EXCHANGES.

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If you have any questions or concerns regarding your return, please contact Customer Service via email at: cxscustomerservice@gmail.com. Please be advised that once an order has been placed it can't be canceled or changed until after you receive it. You'll have to wait until you receive your purchase and then return it. You have the option to either return your item(s) for a refund to be credited back to your original method of payment or receive credit towards a future order once we've received your returned package. 

 

Gift card purchases

- If you received an item as a gift you will need a receipt or gift receipt to process your exchange.

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If you have any further questions or concerns about merchandise please email us at: cxsfashiongrouppurchases@gmail.com.

 

Commonly asked questions for returns   

 

​I was sent a style or color I did not order!

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Please let us know within 2 business days from the delivered date and we will send you a shipping return label and process a full credit once the item or items are returned to us or get the correct merchandise shipped out to you once we have proof the item is on it's way back to us. Items must be in their original condition (unwashed, unworn, etc.) with the original packaging.  The correct item will be shipped if it is still available.  If we are out of stock we will email you so that you can choose another item or receive a refund at that time.  Items returned outside their original condition / packaging and incomplete packs will not be accepted, no credit will be given, and you will have to pay to have items shipped back to you.

 

Q. How do I cancel or change my order?

Orders can only be canceled or changed once you receive them and ship them back.  Once your order has been shipped, it cannot be canceled or changed.  Shipping and handling costs are non-refundable.  Refused or returned packages may be subject to a restocking fee.

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Payment Methods

How do I pay?

You can pay by credit card (Visa, MasterCard, American Express) or PayPal

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When will the amount owed be charged to my account?

The amount owed will be charged to your account when you receive the email confirming we have received your order. You will receive a delivery confirmation email with tracking of the order once the order has made it to our shipping area. 

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What currency will be used?

The currency used is U.S. currency. 

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Are on-line purchases safe?

cxsfashiongroup.com uses special systems to control and check all the transactions that take place on the website, including Secure Sockets Layer (SSL) to allow for cryptographing all potentially sensitive data.

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My payment has not been accepted, why not?

There may be various reasons why your payment has not been accepted: check the credit card you entered at the time of placing the order, such as expiration date, card type, and number. If the problem still persists please contact our Customer Service.

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What is a CVV/CVC code?

The CCV (Credit Card Verification code) is a 3 or 4 number code on the back of your credit card which is necessary for increasing the security of the transaction.

 

We would like to thank you again for shopping with us and we appreciate your business

 

 

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