At CXS Fashion Group LLC, we are dedicated to giving our customers an enjoyable, rewarding, and exceptional shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
If you are not completely satisfied with your purchase please feel free to contact us at:
Hours of operation
Mon-Fri: 9am-9pm Sat. 10am - 9pm Closed Sundays
Closed: All major holidays.
For questions regarding shipping, payments, and sizing, send us an email and we will respond to you within 24 hours.
SHIPPING POLICY
Standard Delivery may include delivery via Fed X, UPS, USPS Priority Mail or Parcel Post. Orders placed via the Standard Delivery options are typically delivered within 3-10 business days from the date the order is placed (business days are Monday - Friday, excluding holidays).
Orders shipping to APO/FPO or U.S. Territory addresses are typically delivered within 20 - 30 business days. When your order ships, you will receive an email with tracking information. We ship to the U.S. and U.S. Territories. We ship to all 50 states as well as internationally. Shipping charges will be added to your bill upon your agreement during the checkout process.
Preparation Time - Orders are usually shipped within 24-48 business hours and will be continuously processed Monday – Friday. Unless you have opted for expedited shipping services, please allow the aforementioned amount of time for delivery. EXPEDITED SHIPPING SERVICES - All orders placed before 3 PM EST for expedited shipping services (including next day air, 2nd-day air, and 3 days select) will be shipped on the same day. All orders after 3 PM EST will be shipped on the following day. If there are any delays in expedited shipping services caused by the carrier, we will work together with you the customer to resolve the issue to the best of our ability. However, we cannot make any guarantees as it is entirely up to the carrier for reimbursement.
Holidays - All holidays observed by shipping carriers will affect shipment delivery times. Please note that it is on the customer to be aware of these holidays and account for transit time. We do not hold accountability for missed delivery dates due to holidays and inclement weather.
What are the shipping costs?
Shipping costs are calculated once your order is ready to be shipped. Because we calculate shipping costs based on the weight and size of the box, we will not be able to provide accurate shipping costs before your order ships. To obtain a rough estimate of shipping costs, please visit www.UPS.com, www.USPS.com, or www.FedEx.com.
Additional shipping & handling charges may appear on orders that are bulky or require special packaging. If applicable, the additional shipping and handling charges will be notated on the product detail pages. Gift Cards ship free anywhere within the U.S. via the Standard Delivery option.
Expedited & Rush Deliveries will be delivered via FedEx, UPS, or USPS. Orders placed via the Expedited Delivery option are typically delivered within 5-7 business days from the date the order is placed. Rush Delivery is typically delivered within 2-3 business days from the date the order is placed if the order is placed before 3 pm. Business days for both Expedited & Rush Deliveries are Monday - Friday, excluding holidays. Expedited & Rush Delivery is only available within the U.S. 50 contiguous states. When your order ships, you will receive an email with tracking information.
